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How do I import a mailbox backup to an Exchange account?
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A mailbox that was exported as a Personal Storage File (.pst) can be imported into an account quite easily. Complete the following steps to import the .pst to an individual’s Outlook account, which will effectively migrate their Exchange data:

  1. Open Outlook on the PC used by the individual you are migrating.
  2. Go to File>Import and Export…
  3. Choose Import from another program or file and click Next.
  4. Choose Personal Folder File (.pst) and click Next.
  5. Browse and locate the .pst file you would like to import, leave Replace duplicates with items imported selected, and click Next.
  6. Leave all defaults chosen/selected (i.e., Personal Folders highlighted, Include subfolders checked, and Import items into the same folder in: Mailbox - <account name>) and click Finish.
  7. Validate that Outlook reports “All folders are up to date.” in the lower right-hand corner of Outlook (the status bar located at the bottom of the window). Since Cached Exchange mode is recommended and enabled in Hosted Exchange configurations, you need to wait for a full synchronization to occur in order to be certain you are complete.
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